Privacy Policy – Nivexo

Last updated: September 7, 2026

At Nivexo, we highly value your privacy and the protection of your personal data. In this privacy policy, we explain what personal data we process, why we use it, with whom we may share it, and what rights you have under the General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

Nivexo is responsible for processing personal data through our webshop.

Nivexo
Website: nivexoshop.nl
Email: info@nivexo.nl
Chamber of Commerce number: 42071550
Registered address: Parallelweg 90b, 3131 DJ Vlaardingen, Netherlands

For questions about privacy or to exercise your privacy rights, please contact us at info@nivexo.nl.

2. What personal data do we process?

Depending on how you use our webshop, we may process, among other things, the following data:

• name;
• billing and delivery address;
• email address;
• phone number;
• order and purchase details;
• payment and transaction details;
• correspondence with our customer service;
• IP address;
• browser, device, and technical data;
• data about the use of our website;
• cookie and similar data, depending on your choices and consent.

We only process personal data that is necessary for the purposes for which it is collected.

3. Why do we process personal data?

We may use your personal data to:

• process, pay, and deliver orders;
• send order and shipping confirmations;
• handle returns, refunds, and complaints;
• provide customer service;
• prevent fraud and abuse and secure our webshop;
• maintain our administration and comply with legal obligations;
• improve the functionality and user-friendliness of our webshop;
• send marketing and offers where there is a valid basis, for example, when you have given consent.

4. Bases for processing

We process personal data only when there is a valid legal basis.

Depending on the processing, this may be:

Performance of a contract – for example, when we need your data to process and deliver your order.

Legal obligation – for example, for our tax and administrative obligations.

Legitimate interest – for example, for fraud prevention, security, and certain necessary business processes, provided that your privacy interests do not outweigh them.

Consent – when the law requires your prior consent, for example, for certain marketing or tracking cookies. You can withdraw your consent at any time.

5. With whom do we share personal data?

We do not sell your personal data.

To operate our webshop, we may share personal data with parties that are necessary for our services, such as:

• Shopify and webshop-related service providers;
• payment providers;
• suppliers and fulfillment partners to the extent necessary for order fulfillment;
• carriers and delivery services;
• IT, hosting, and security service providers;
• customer service and communication services;
• analytics and marketing services, to the extent permitted by law.

We only share data that is necessary for the respective service.

6. Shopify

Our webshop uses the e-commerce platform Shopify.

Shopify processes certain personal data to enable the webshop, checkout, and other e-commerce functions. Shopify may also act as a data controller for certain processing activities.

More information about Shopify's processing of personal data can be found in Shopify's privacy policy.

7. International transfer of personal data

Some service providers, suppliers, or technical systems may be located outside the Netherlands or the European Economic Area (EEA).

When personal data is transferred internationally, we ensure that this is done in accordance with applicable privacy laws and that, where required, appropriate safeguards are used.

8. Cookies

Nivexo may use cookies and similar technologies for, among other things:

• the technical operation of the webshop;
• remembering shopping cart and preference data;
• security;
• analysis of website usage;
• marketing and advertising, when consent is required and has been obtained.

For non-essential cookies, we ask for consent when legally required.

More information can be found in our Cookie Policy and through the cookie settings on our website.

9. How long do we retain personal data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to retain data for a longer period.

For example, certain administrative and financial data may be retained for the legally required tax retention period.

When data is no longer necessary, it is deleted or anonymized, to the extent reasonably possible.

10. Security

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, alteration, and unauthorized disclosure.

No digital system is completely free of risks. We therefore continue to implement and improve appropriate security measures where necessary.

11. Your privacy rights

Under the GDPR, depending on the situation, you may have the right to:

• inspect your personal data;
• have inaccurate personal data corrected;
• have personal data deleted;
• restrict processing;
• object to certain processing;
• transfer your data in certain cases;
• withdraw previously given consent;
• object to direct marketing.

Do you wish to exercise one of these rights? Please contact us via info@nivexo.nl.

To protect your personal data, we may ask you for additional information to verify your identity.

12. Marketing

If you receive marketing communications from Nivexo, you can unsubscribe at any time via the unsubscribe option in the message or by contacting us.

If a processing activity is based solely on consent, you can withdraw this consent at any time. This does not affect the lawfulness of processing prior to the withdrawal of consent.

13. Minors

Our webshop is not specifically aimed at children. We do not knowingly collect personal data from children when parental or legal guardian consent is required under applicable law.

14. Filing a complaint

Do you have a complaint about how Nivexo handles your personal data? Please contact us first via info@nivexo.nl, so we can try to resolve the issue.

You also have the right to file a complaint with the competent privacy supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

15. Changes

We may amend this privacy policy when our services, systems used, or applicable legislation changes.

The most current version will be published on our website. The date when the privacy policy was last updated is indicated at the top of this page.

16. Contact

For questions about this privacy policy or the processing of your personal data, please contact:

Nivexo
Email: info@nivexo.nl
Website: nivexoshop.nl
Chamber of Commerce number: 42071550
Registered address: Parallelweg 90b, 3131 DJ Vlaardingen, Netherlands